Is the only route to pay for tech support?

Yes, although there is decretion in whether a charge is levied depending on
the issue. Or you can wait until the hotfix is included in a public patch
or SP. No way to know when and if those get released of course.

--
Jim
"Jules Fishelman" <Jules wrote in
message ...
I am wondering if anyone knows how I can get a hotfix for excel,
specifically
the Excel 2002 post-Service Pack 3 hotfix Hotfix Package May 6, 2004
referenced in the below support doc:
http://support.microsoft.com/default...b;EN-US;838910

Is the only route to pay for tech support?

thanks in advance

Jules Fishelman