i have a user that is not able to see her tabs on the bottom and the scroll
bars

I had the user go to tools - options - view tab - select the options
horizontal scroll bar and vertical scroll bar.

user was able to view her scroll bar

this fixed the issue for the new spread sheet

but when user goes to an old document and then goes to options - the options
are already selected. but she is still not able to view the tabs, scroll bars

any suggestions?