Sometimes Excel starts but its screen is blank?
On Jul 30, 2:49 pm, "smart" wrote:
"Bill" wrote in message
...
I have experienced the same problem. Excelwould start with ablankscreen
(what should be the bottom menu bar is on top starting with "Ready") about
half the time when I used shortcuts from the menu bar or desktop. When I
clicked on anExceldocument it always started with ablankscreen. It
would
always start correctly if I selected "Run"Excelfrom the menu.
I have spent over six hours on the phone with Microsoft support trying to
resolve the problem with at least three technicians (twoExcel, one Vista)
taking over control of my computer to try to resolve the problem. I
finally
realized that support was not going to resolve the issue and they did
manage
to screw up other software installed on my machine.
I finally restored my computer to its original state with Vista Home
Premium
and before I installed any non Microsoft software I installed Office2007
Pro. Everything now seems to be working. I will watch very closely to
see
if the installation of any other software changes that.
One other comment about theblankscreen. If you move the bottom of the
window up close to the top and then bring it down you do get theExcel
ribbon
on top but no grid and most buttons work but not the minimize, maximize or
close bottons. You also cannot load any spreadsheet.
Sorry that I have not found an easier solution but I just could not live
with the program opening correctly about half the time.
Bill
"Peter" wrote:
Hello,
Thanks for reviewing my question. I have installed Office2007and
everything has been working fine with the exception ofExcel. Sometimes
when
I launchExcelit comes up but its screen isblank- no menus. Its
window
resize control (normally in the right corner) is at the top corner - I
can
even right click on it to get its menu. However, there are no menus, no
spreadsheet and I cannot close it. I have to right click on the task bar
to
close it. After closing it, I launchExcelagain and it comes fine.
I have tried to repair it, uninstall and reinstall but the problem still
occurs.
Any suggestions?
Many Thanks
Peter
The issue with Excel opening a "blank" Document has been occurring at
our Company's office since we upgraded to Office 2007. I have found
that every single instance of the issue has been caused by Adobe
Acrobat professional or Reader being installed, this only affects the
users who are NOT running the latest version of Adobe Acrobat 8.1. The
Resolution to this issue was to remove Adobe Reader and/or
Professional from the system. Once you have completed this step, you
may receive a "compile error" when you attempt to start Excel. If this
occurs you can delete the "XLSTART" directory from the following
location "C:\Program files\Microsoft Office\Office12". The next time
you attempt to run Excel the windows installer will run and "repair"
the installation. Excel should now start without issue. You can also
re-install Adobe Acrobat, just make sure you install the latest
version.
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