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Default Display differences in a shared Excel workbook on 2 or more PCs

Ive asked people, read books and looked online and I cant seem to get any
help with shared workbook problems Im having in Excel. What happens is when
I open a shared workbook that is set up for more than one user to make
changes at one time, sometimes cells are shifted or doubled and some data is
missing. Is there any kind of a phone number to call or another resource you
know of?