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Chip Pearson
 
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Default Call Center Management: How to calculate 'cost per call'

Without more detail, it is impossible to give you a meaning
response. The obvious

=Total_Costs/Number_of_Calls

is the best anyone can do without more specific details.


--
Cordially,
Chip Pearson
Microsoft MVP - Excel
Pearson Software Consulting, LLC
www.cpearson.com


"Denniso6" wrote in message
...
Good day all...,

I'm in a call center enviroment and I'd appreciate some
guidance around
calculating 'cost per call'

thanks in advance. - D