In article ,
"JR" wrote:

its returning:




0:41:03

Off hand, I don't know why that is. If you'd like I can send you a
sample file. If so, send me your email address. If you'd prefer, I can
take a look at your file.

Also, I just learned this morning
that when I export the ACD data each associate that is listed will have a
header row. Will the multiple header rows make a difference with the formula?

No, it shouldn't.