A colleague is trying to open a template sent to him by our company. When he
opens it, all he sees is grey - no document, no gridlines, no logos, no
nothing. No one else is having a problem with the file.

I had him check his security level - fine. His view options are fine. He
seems to be able to open other templates with no problem. We're all running
Office 2003.

Any suggestions on what else I can have him do?