Hi J Austin,

If the "Show items with no data on rows" option is grayed out in your PivotTable, it could be due to one of the following reasons:

1. Your PivotTable is based on an Excel table that has no data in it. In this case, you need to add some data to the table before you can use the "Show items with no data on rows" option.
2. Your PivotTable is based on a data source that does not support this option. For example, if your PivotTable is based on an OLAP cube, this option may not be available.

Assuming that your PivotTable is based on a data source that supports this option, here's how you can enable it:

1. Click anywhere inside your PivotTable to activate the PivotTable Tools tab.

2. Click on the Options tab in the PivotTable Tools ribbon.

3. In the PivotTable Options group, click on the Options button.

4. In the PivotTable Options dialog box, click on the Display tab.

5. Check the box next to "Show items with no data on rows" .

6. Click OK to close the dialog box.

Your PivotTable should now display all items, even if there is no data on the row.