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jack jack is offline
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Default What are the common problems when app cannot connect to Excel?

Hello,
I have developed the stand alone application which interacts
with Excel spreadsheet.
It works fine on most Windows and computers, but from time to time I have
message from the user that my app cannot 'find' any opened spreadsheets, but
they are opened.
I wonder, what can cause that? What should I advise user to do?
Reinstalling Excel does not help.
I am using vbasic and Excel automation.
Your comments appreciated,
Jack