User error is an unspoken always. I can open the same spreadsheet on my PC
w/o issue. I have shadowed the Users Citrix session, and I get the same
results as the user.

Thanks for your help.

"JNW" wrote:

You reminded me, I forgot the 4th thing that could be wrong: user error

To clarify: Did you mean that you can open the same spreadsheet on the
computer that was having the problem in the first place? If so it is
probably user error.

As for Citrix, I am not familiar. Hopefully someone here can verify whether
or not that is a problem.

"E. Marsh" wrote:

I have verified all of this. I am leaning toward something on the users end.
I can open the same spreadsheet and it works for me. We are using Citrix thin
clients. I do not know if this would have an impact or not.

"JNW" wrote:

Could be a few things.

1) Make sure users enable macros when opening the file
2) Make sure that the security settings are properly set.
3) Check the names of the buttons, sometimes they get changed (done this
before!)

"E. Marsh" wrote:

I use command buttons with code behind in VBA. I use these buttons to ensure
all information has been entered correctly, and then it send e-mail to
someone depending on information within the worksheet. This has started
functioning intermediately for some users. I have verified the users are not
editing a cell when they try to click.

Any help would be great

Thanks