Normally when you click on a csv file excel opens it witout problem. However
I have one user who when they click on the csv file finds that it open in an
unformatted state. In order to open the file properly she has to go through
the import process and place a tick in the comma section. When this is done
all the data is formatted correctly. I am able to open this file without
problem on my machine.

In order to try and fix this I uninstalled and reinstalled office. I also
tried doing it under another profile on the same machine to see if it was a
profile problem. It also failed.

Any ideas on what I can do to solve this?