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Total Time to Resolution
I am trying to calculate the total time it takes to resolve an issue
within an organization that has a 24 x 5 work schedule during the week and 9-5 hours on the weekend. I want to make sure that the non-work hours on the weekend are not calculated. Does anyone have a formula for the example below? Submitted Date Resolved Date 10/15/08 10:51:20 AM 10/25/08 02:54:32 PM Thanks in advance, LJ |
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