Formula
=IF((R5<=$R$11),"5 days service",("delayed"))

The cell R5 is the result of a simple formula.
When the 'true' condition of the formula = True then it displays correctly.
When the 'false' condition of the formula = False then it displays ONLY the
true result.
If the result of R5 is typed in manually, that is not obtained from a
formula it will infact display as it should.

R S T

Service Days On Time Appt. Score in Service
ROW4 05 06:00 00 01:00 5 days service
ROW5 06 15:00 yes 5 days service
ROW6 05 09:00 00 04:00 5 days service
ROW7 05 00:00 00 01:00 5 days service



R11 - 05 12:00