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Default False message .xla already open

Trying to solve somebody's .xla add-in problem and have come across a
strange thing.
This is the sequence:
One .xla loaded and shows with tick in Tools, Add-ins.
Un-tick this and close Excel
Re-start Excel
Tools, Add-ins, Browse to same add-in and do OK.
Then the message appears: add-in already opened.
When you look in the VBE that file is not opened.
Looked in the registry under
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\E xcel\Options\
and that .xla doesn't show there. Looked under lower Excel versions as well
and file doesn't show in one of
the Open keys.
So why this message?
The actual problem with this person shows somewhere else, but it seems that
this is an indicator that
somehow/somewhere there is something seriously wrong here.
The problem is I can't see this computer, so I have to solve it via e-mail
and phone and that is not that easy.

Any suggestions?

RBS

 
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