Break Scheduling based on Input of Calls Volume
 

Hi,

Does anyone know how to forecast 15 mins, 30 mins, 15 mins breaks for
Reps on the basis of Call Volume, so that during peak hours, it can
calculate less no. of reps for breaks & during idle time more reps can
be sent on a break.


PLEASE HELP ASAP!

Rgds,

Junoon


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