Call Center Management: How to calculate 'cost per call'
Good day all...,
I'm in a call center enviroment and I'd appreciate some guidance around calculating 'cost per call' thanks in advance. - D |
Call Center Management: How to calculate 'cost per call'
I think a little more detail is required if you want a meaningful response.
For example, what are the (possible) parameters for calculating the cost? "Denniso6" wrote: Good day all..., I'm in a call center enviroment and I'd appreciate some guidance around calculating 'cost per call' thanks in advance. - D |
Call Center Management: How to calculate 'cost per call'
Without more detail, it is impossible to give you a meaning
response. The obvious =Total_Costs/Number_of_Calls is the best anyone can do without more specific details. -- Cordially, Chip Pearson Microsoft MVP - Excel Pearson Software Consulting, LLC www.cpearson.com "Denniso6" wrote in message ... Good day all..., I'm in a call center enviroment and I'd appreciate some guidance around calculating 'cost per call' thanks in advance. - D |
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