Every time I try to use any HELP tab, system opens a new window called
"Microsoft Internet Explorer," with two panes. The left side is the familar
window with the Contents/Index/Search tabs and the right side showing the
window you see when surfing the internet and a site is not there, "action
canceled, internet explorer was unable to link to the web page you
requested...."
How do I swith back to using the help files already stored on my
computer?? Thank you in advance, John.

Maybe...

tools|Options|General tab|Service Options Button
Online Content category
Uncheck that Show content and links.... box

JBlair wrote:

Every time I try to use any HELP tab, system opens a new window called
"Microsoft Internet Explorer," with two panes. The left side is the familar
window with the Contents/Index/Search tabs and the right side showing the
window you see when surfing the internet and a site is not there, "action
canceled, internet explorer was unable to link to the web page you
requested...."
How do I swith back to using the help files already stored on my
computer?? Thank you in advance, John.

--

Dave Peterson

Unfortunately I found out that I have Office XP Pro 2002. On my version, I
do not have the "Service Options" button. Mine says Browser Options, and it
does not bring up anything like what the 2003 version does. I did try what
you suggested on the system at work, and yes if I had the 2003, this would
have worked. Once again, Thank you, John. Do you know of anything else I
could try?

"Dave Peterson" wrote:

Maybe...

tools|Options|General tab|Service Options Button
Online Content category
Uncheck that Show content and links.... box

JBlair wrote:

Every time I try to use any HELP tab, system opens a new window called
"Microsoft Internet Explorer," with two panes. The left side is the familar
window with the Contents/Index/Search tabs and the right side showing the
window you see when surfing the internet and a site is not there, "action
canceled, internet explorer was unable to link to the web page you
requested...."
How do I swith back to using the help files already stored on my
computer?? Thank you in advance, John.

--

Dave Peterson

In xl2003, you can also get to that same setting via:

Help|customer feedback options|online content category

I don't recall if it's the same in xl2002.

JBlair wrote:

Unfortunately I found out that I have Office XP Pro 2002. On my version, I
do not have the "Service Options" button. Mine says Browser Options, and it
does not bring up anything like what the 2003 version does. I did try what
you suggested on the system at work, and yes if I had the 2003, this would
have worked. Once again, Thank you, John. Do you know of anything else I
could try?

"Dave Peterson" wrote:

Maybe...

tools|Options|General tab|Service Options Button
Online Content category
Uncheck that Show content and links.... box

JBlair wrote:

Every time I try to use any HELP tab, system opens a new window called
"Microsoft Internet Explorer," with two panes. The left side is the familar
window with the Contents/Index/Search tabs and the right side showing the
window you see when surfing the internet and a site is not there, "action
canceled, internet explorer was unable to link to the web page you
requested...."
How do I swith back to using the help files already stored on my
computer?? Thank you in advance, John.

--

Dave Peterson


--

Dave Peterson