Problem downloading Excel template
 

When trying to download Excel templates from Microsoft Website, I keep
getting this error message:

"Microsoft Excel for Windows has encountered a problem and needs to close.
We are sorry for the inconvenience."

I am using Excel 2000. I believe my IE6 browser is set to accept cookies.

I have ASAP Utilities installed, but should that make a difference?

Any help appreciated.
Thanks

You should pick "Save" for the download, not "Open".

--
Jim
"Chris Burgess" <Chris wrote in message
...
| When trying to download Excel templates from Microsoft Website, I keep
| getting this error message:
|
| "Microsoft Excel for Windows has encountered a problem and needs to close.
| We are sorry for the inconvenience."
|
| I am using Excel 2000. I believe my IE6 browser is set to accept cookies.
|
| I have ASAP Utilities installed, but should that make a difference?
|
| Any help appreciated.
| Thanks

There is only a 'Download' button option on the Microsoft Excel templates
pages which automatically opens Excel. You cannot Save by right clicking the
button.

Chris

"Jim Rech" wrote:

You should pick "Save" for the download, not "Open".

--
Jim
"Chris Burgess" <Chris wrote in message
...
| When trying to download Excel templates from Microsoft Website, I keep
| getting this error message:
|
| "Microsoft Excel for Windows has encountered a problem and needs to close.
| We are sorry for the inconvenience."
|
| I am using Excel 2000. I believe my IE6 browser is set to accept cookies.
|
| I have ASAP Utilities installed, but should that make a difference?
|
| Any help appreciated.
| Thanks

I just tried it and you are right. It seems MS doesn't want you saving the
XLT locally. But the template I tried, the Balance Sheet, opened fine. I
have no idea why you crash but I don't think it's a cookie issue. Which
template did you try to get?

--
Jim
"Chris Burgess" wrote in message
...
| There is only a 'Download' button option on the Microsoft Excel templates
| pages which automatically opens Excel. You cannot Save by right clicking
the
| button.
|
| Chris
|
| "Jim Rech" wrote:
|
| You should pick "Save" for the download, not "Open".
|
| --
| Jim
| "Chris Burgess" <Chris wrote in
message
| ...
| | When trying to download Excel templates from Microsoft Website, I keep
| | getting this error message:
| |
| | "Microsoft Excel for Windows has encountered a problem and needs to
close.
| | We are sorry for the inconvenience."
| |
| | I am using Excel 2000. I believe my IE6 browser is set to accept
cookies.
| |
| | I have ASAP Utilities installed, but should that make a difference?
| |
| | Any help appreciated.
| | Thanks
|
|
|

Any of the 'Budget' templates - e.g. Personal Budget, Garden Budget etc.
I've just tried opening the Balance Sheet template as well without any
success so it must be some problem at this end. I'll try restarting the PC.

Chris

"Jim Rech" wrote:

I just tried it and you are right. It seems MS doesn't want you saving the
XLT locally. But the template I tried, the Balance Sheet, opened fine. I
have no idea why you crash but I don't think it's a cookie issue. Which
template did you try to get?

--
Jim
"Chris Burgess" wrote in message
...
| There is only a 'Download' button option on the Microsoft Excel templates
| pages which automatically opens Excel. You cannot Save by right clicking
the
| button.
|
| Chris
|
| "Jim Rech" wrote:
|
| You should pick "Save" for the download, not "Open".
|
| --
| Jim
| "Chris Burgess" <Chris wrote in
message
| ...
| | When trying to download Excel templates from Microsoft Website, I keep
| | getting this error message:
| |
| | "Microsoft Excel for Windows has encountered a problem and needs to
close.
| | We are sorry for the inconvenience."
| |
| | I am using Excel 2000. I believe my IE6 browser is set to accept
cookies.
| |
| | I have ASAP Utilities installed, but should that make a difference?
| |
| | Any help appreciated.
| | Thanks
|
|
|

FWIW I found the actual XLT in this folder on my machine:

C:\Documents and Settings\jarech\Local Settings\Temp\TCDD6.tmp

I don't suppose you'll have better luck copying it from your temp file to
your templates folder but you might try it. Your templates folder would
probably be:

C:\Documents and Settings\<user name\Application Data\Microsoft\Templates

--
Jim
"Chris Burgess" wrote in message
...
| Any of the 'Budget' templates - e.g. Personal Budget, Garden Budget etc.
| I've just tried opening the Balance Sheet template as well without any
| success so it must be some problem at this end. I'll try restarting the
PC.
|
| Chris
|
| "Jim Rech" wrote:
|
| I just tried it and you are right. It seems MS doesn't want you saving
the
| XLT locally. But the template I tried, the Balance Sheet, opened fine.
I
| have no idea why you crash but I don't think it's a cookie issue. Which
| template did you try to get?
|
| --
| Jim
| "Chris Burgess" wrote in
message
| ...
| | There is only a 'Download' button option on the Microsoft Excel
templates
| | pages which automatically opens Excel. You cannot Save by right
clicking
| the
| | button.
| |
| | Chris
| |
| | "Jim Rech" wrote:
| |
| | You should pick "Save" for the download, not "Open".
| |
| | --
| | Jim
| | "Chris Burgess" <Chris wrote in
| message
| | ...
| | | When trying to download Excel templates from Microsoft Website, I
keep
| | | getting this error message:
| | |
| | | "Microsoft Excel for Windows has encountered a problem and needs
to
| close.
| | | We are sorry for the inconvenience."
| | |
| | | I am using Excel 2000. I believe my IE6 browser is set to accept
| cookies.
| | |
| | | I have ASAP Utilities installed, but should that make a
difference?
| | |
| | | Any help appreciated.
| | | Thanks
| |
| |
| |
|
|
|

Great stuff - works a treat. Can't understand what the problem is, but very
many thanks for the workaround!

Cheers
Chris

"Jim Rech" wrote:

FWIW I found the actual XLT in this folder on my machine:

C:\Documents and Settings\jarech\Local Settings\Temp\TCDD6.tmp

I don't suppose you'll have better luck copying it from your temp file to
your templates folder but you might try it. Your templates folder would
probably be:

C:\Documents and Settings\<user name\Application Data\Microsoft\Templates

--
Jim
"Chris Burgess" wrote in message
...
| Any of the 'Budget' templates - e.g. Personal Budget, Garden Budget etc.
| I've just tried opening the Balance Sheet template as well without any
| success so it must be some problem at this end. I'll try restarting the
PC.
|
| Chris
|
| "Jim Rech" wrote:
|
| I just tried it and you are right. It seems MS doesn't want you saving
the
| XLT locally. But the template I tried, the Balance Sheet, opened fine.
I
| have no idea why you crash but I don't think it's a cookie issue. Which
| template did you try to get?
|
| --
| Jim
| "Chris Burgess" wrote in
message
| ...
| | There is only a 'Download' button option on the Microsoft Excel
templates
| | pages which automatically opens Excel. You cannot Save by right
clicking
| the
| | button.
| |
| | Chris
| |
| | "Jim Rech" wrote:
| |
| | You should pick "Save" for the download, not "Open".
| |
| | --
| | Jim
| | "Chris Burgess" <Chris wrote in
| message
| | ...
| | | When trying to download Excel templates from Microsoft Website, I
keep
| | | getting this error message:
| | |
| | | "Microsoft Excel for Windows has encountered a problem and needs
to
| close.
| | | We are sorry for the inconvenience."
| | |
| | | I am using Excel 2000. I believe my IE6 browser is set to accept
| cookies.
| | |
| | | I have ASAP Utilities installed, but should that make a
difference?
| | |
| | | Any help appreciated.
| | | Thanks
| |
| |
| |
|
|
|