Excel 2007 Minimize issue
Greetings
I have a client who is having an issue with Excel 2007. Whenever she minimizes the program and leaves it for about 20 minutes unused, upon returning to it the display is messed up. Cells are blank, many of the menu options are missing, and the ribbon has some partial information in it. Now in reality everything is there, it just appears as if the video did not refresh properly to properly display the screen. Also, when you right click on the Excel program in the start menu, it comes up with a black box for the mini-menu, and won't display anything unless you scroll over it. Uninstalling and reinstalling the product failed to correct it. There are no 3rd party add-ins for the program. The problem only exists with Excel 2007 not any other Office product. The screensaver is not to blame since its set to 10 minutes, and I was able to get Excel back, after the screen saver turned on. The problem occurs both when the user is actively using her machine and not actively using her machine. The video driver is up to date; the memory is 1 GB with an appropriate Virtual memory allocated. Nothing else appears to be interfering with the product, and it throws no errors in the event viewer. User is fully patched with SP1 I think that covers everything, I'm fairly stumped at this point. |
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