Hi Garry

Thank you for your time on this.

With respect to the sheet layout.

The Reference No. is the order in which we will call into an area to see multiple clients, Column "F" is the time when we will drop in.

One area may have 5 clients, and the next 1 or 2.

I use the double-line border to help our people differentiate between one group to another, it's an aesthetic thing.

As for empty rows, each sheet is preformatted to include Row 11 to 28. Some teams may have more clients to call into than others given the distance travelled.

Again, with respects to deleting the unwanted blank rows, it's more to do with wasting toner printing something if you don't have to. It may seem trivial and skin-flint, but when we're talking about thousands of sheets, it soon adds up.