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Tyro[_2_] Tyro[_2_] is offline
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Default how do I calculate staffing ratios

Precisely. If all 63,447 customers call in the same day. But if only 40
customers call every day, then the 20 staff members have to handle only
20/40 = .5 customers per day. 1 customer in the morning, one in the
afternoon?. I'm not sure what the OP really wants.

Tyro

"Meebers" wrote in message
...
IF divided equally, then each staff member to customer ratio is 1 to
3172.35?

"Tyro" wrote in message
...
Divide 20 by 63,447, so each member of your staff can handle
0.0003152237300423975916907024760824 customers at a time to service all
of your customers.
But I'm not sure that's the answer your looking for.

Tyro

"Xfiles325" wrote in message
...
Does anyone have a simple formula that I can use to determine the ratio
of
staff to customers? For example, I have 20 representatives and 63, 447
customers. I want to be able to determine the staffing ratio of staff to
customers. What formula can I use to calculate this? Any help is truly
appreciated!